Evaluating the quality of tourism and hotels academic departments : case study on faculty of tourism and hotels, university of Sadat City

الملخص EN

Measuring the quality of academic departments received little attention due to their complex nature, lack of clear-cut quality standards and difficulty to measure their outputs.

However, identifying the Standards for Program Accreditation can help measuring the performance of academic departments and assess whether they meet their set objectives and foster an environment of continuous improvement.

The objective of this paper is to evaluate the quality of tourism and hotels academic departments utilizing the Standards for Program Accreditation launched by NQAAE.

An instrument for measuring the quality of programs in tourism and hotels was developed from these standards and used to assess the quality of tourism and hotels academic departments in the faculty of Tourism and Hotels, University of Sadat Gity as a case study.

Results revealed that both programs need more efforts to be put to fill the gaps in two dimensions of quality standards; the program management and the educational effectiveness.