Achieving the performance excellence through quality culture improvement strategy in hospitality industry
العناوين الأخرى
تحقيق التميز في الأداء من خلال استراتيجية ثقافة تحسين الجودة في صناعة الضيافة
المؤلف
المصدر
Journal of Association of Arab Universities for Tourism and Hospitality
العدد
المجلد 11، العدد 2 (31 ديسمبر/كانون الأول 2014)، ص ص. 211-224، 14ص.
الناشر
جامعة قناة السويس كلية السياحة و الفنادق
تاريخ النشر
2014-12-31
دولة النشر
مصر
عدد الصفحات
14
التخصصات الرئيسية
العلوم الاقتصادية والمالية وإدارة الأعمال
الملخص EN
This study aims to develop a quality improvement model for hotels.
This model is assumed to be fast, simple, and effective for hospitality organizations because it includes the proven critical success factors of Kanji’s excellence model.
"(KBEM) is a business excellence model that originated from principles of total quality management".
Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives.
TQM is one of the most applied and well accepted approaches between the contemporary innovations such as; six sigma, just-in- time to achieve business excellence.
In the last two decades a large number of organizations working among product and service industries had realized the great importance of adopting and implementing TQM process in order to maintain a sustainable competitive advantage in a rapid changing environment.
In addition, this research provides a better understanding of how different groups of frontline managers, chiefs, and employees perceive their readiness towards the business excellence culture and performance in the hotels.
A questionnaire has been developed among representative sample of managers, executives, and lower-level employees m Red Sea area "Hurghada, El-Gouna, Makadi".
Simple percentage, mean, T-test and ANOVA were used to test significant differences and data analysis; Comparison between the mean values of different groups was done using ANOVA vwth post hoc using Least Significant Difference (LSD) test Respondents display the main factors to quality culture practices and business excellence performance, help managers, decision makers, and practitioners TQM in better understanding of TQM critical success factors and to focus on the identified ones while implementing TQM in their hotels.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Isa, Muhammad Mahmud Ahmad. 2014. Achieving the performance excellence through quality culture improvement strategy in hospitality industry. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 11, no. 2, pp.211-224.
https://search.emarefa.net/detail/BIM-822037
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Isa, Muhammad Mahmud Ahmad. Achieving the performance excellence through quality culture improvement strategy in hospitality industry. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 11, no. 2 (Dec. 2014), pp.211-224.
https://search.emarefa.net/detail/BIM-822037
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Isa, Muhammad Mahmud Ahmad. Achieving the performance excellence through quality culture improvement strategy in hospitality industry. Journal of Association of Arab Universities for Tourism and Hospitality. 2014. Vol. 11, no. 2, pp.211-224.
https://search.emarefa.net/detail/BIM-822037
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references : p. 222-224
رقم السجل
BIM-822037
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر