متطلبات القيادة الإدارية لدى مدير إدارة الجودة الشاملة

الملخص EN

The application of total quality management needs to administrative leadership with certain characteristics and methods of work consistent with the methodology and culture The responsibility of the administrative leadership is considered a grave responsibility, it is the main engine and the important axis on which the various activities in the institution, therefore, this paper aimed to identify leadership qualities that should characterize the director of quality management, and of the desire and the capacity to change and innovation, and the selection and participation of human potential, challenge and risk, as well as to official recognition and the grassroots, without these conditions cannot directed toward the potential application of total quality management, and in addition to these properties are available to the commander of the quality, there are a variety of methods to be followed, And that is the basis of the application of this philosophy, and these are the methods in change management, work on the continuous improvement of performance through effective in improving the work of the group, training, motivation and communication.