أثر التحديات الداخلية و الخارجية لمؤسسات الضيافة الصغيرة و المتوسطة على جودة الخدمة

الملخص EN

This study seeks to analyse the role of internal and external administrative challenges on the service quality in the small and medium hospitality enterprises (SMHEs).

It also goes on to highlight the factors which owners or managers must consider to enhance success in the SMHEs.

The study used the quantitative approach to achieve its goal.

Data gathering technique for the study was a Semi-structured questionnaire which was used to collect data from 170 small and medium-hotel and restaurant managers.

The data obtained were analyzed using SPSS version 21.

Then, results are discussed.

The study observed negative influences of internal and external administrative challenges on the quality of service provided in the small and medium hospitality enterprises (SMHEs).