Evaluating employees’ performance and provided services in ethnic restaurants in Cairo and Giza Governorates

الملخص EN

This study aims to evaluate employees' performance and services provided in ethnic restaurants, and to identify the employees performance strength and weaknesses.

Based on both literature reviewed and the field study findings, the study recommended that the ethnic restaurants should pay attention to the menu language and explain the contents of unfamiliar food items, care of the importance of training process, give the staff special courses in foreign languages and managers must use several methods of performance evaluation concurrently, to measure the employee's performance.