تأثير استراتيجيات إدارة الصراع في الأداء التمريضي : بحث تطبيقي في مستشفى الرشاد التدريبي

الملخص EN

This research aims to study conflict management strategies, which included (avoidance strategy, strategy of power and control, strategic cooperation, strategic settlement), and its impact on nursing performance (degree of satisfaction with work, creativity, productivity).

Came search to see the strategy employed by the hospital administration and the extent of its impact on nursing performance, either the research community was Rashad hospital training program of the Department of Health in Baghdad's Rusafa, as one of the most important service hospitals with the exact specialty in psychiatry and its impact on the lives of citizens and how to enable the hospital aware of strategies administration organizational conflict raises the level of performance provided nursing and make it an incentive to raise the spirit of competition and creativity among nurses, which increases the effectiveness of the hospital to provide the best health care.

The sample of (100) nurses.

The study was exploratory and the resolution is the means to gather information adopted by the researcher, as well as experience through his work in the al-Rashad Training Hospital for several years, was to include the subject of research, inter intellectual questions that have evolved collectively research problem, and then determine its objectives and its importance, as well as the formulation of hypotheses search.

The researcher found to a set of conclusions was the most important (weighting strategic power and control over the rest of the strategies and frequently used by the hospital administration in the process of conflict management) The researcher presented a set of recommendations, most notably (the need for the hospital administration after tipping after Stratejahalqoh and control over the other dimensions studied diversifying Stratejyatea in managing organizational conflict) process for the purpose of deepening the studies and research in contemporary management fields and management strategy study suggests the need for a number of studies and future research