استخدام تحليل باريتو (80-20)‎ كأداة للتحسين المستمر : دراسة حالة الشركة الوطنية لتوزيع الكهرباء و الغاز-فرع بشار

الملخص EN

The study aims to highlight the importance and necessity of total quality and the possibility of using one of these tools in the present case the method of 20-80Pareto, our problem revolves around the possibility of activating the Pareto method as a tool to improve the quality of the national company for distribution of electricity and gas, in order to answer to the problem we used in the field study interview tool and came to the conclusion: -The only service that uses the Pareto base is the service of trade relations and special operations debts collection; -This base is used by the service of workers in a spontaneous and non systematic.