صفوف الانتظار : مدخل كمي في اتخاذ القرارات : دراسة حالة : وكالة التأمين سلامة

الملخص EN

We daily live in the waiting phenomenon whether in banks or insurance agencies, hospitals, post offices and so on.

This study is intended to highlight the importance of integrating quantitative analysis methods as tools helping to make administrative decisions.

Among these tools, the waiting lines are considered to be the most appropriate in the case of SALAMA Insurance Agency in Algeria aiming at rationalizing its administrative decisions in order to provide the best service to its customers.