منهجيات تحسين إجراءات العمل : آلية لمساعدة منظمات الأعمال في اختيار المنهجية المناسبة

الملخص EN

Due to the great evolution caused by information and communication technology in all aspects of life, business organizations experiencing rapid changes in all the technical and operational aspects.

Leading organizations to improve operational and management processes to achieve customer satisfaction and demands while maintaining a competitive position in the market.

There are a variety of methodologies available to improve work procedures.

Some of these methodologies have gained success and others are still facing some difficulties in recent years, although it seems still there is room for further improvement in such methodologies, as a lot of efforts has been done to improve the organizational operations of which some failed and some succeed.

This puts business organizations under the multiplicity of these methodologies in confusion when choosing the appropriate methodology, as most of the methodologies share many common features with the difference in effectiveness.

This situation places business organizations in a difficult position due to the differences in processes from one organization to another, therefore organization has to design methodologies based on processes that require each operation.

From here this study has focused on the review of the related literature relevant to the methodologies available that can improve the common and important work procedures, which includes different stages with the weaknesses and strengths through clear comparisons between these methodologies.

The ultimate goal of this research study is to increase awareness and perceptions among business organizations, to help them make the right decision in choosing the appro-priate methodology on the basis of technical operations, operational functions, and organizational management of the organization.