العلاقة التفاعلية بين أبعاد جودة الخدمة و رضا الزبون بالمؤسسة

الملخص EN

In this paper, we will study the interactive relationship between the dimensions of quality of service and customer satisfaction in the organization, yes there is a relationship between the quality of service and customer satisfaction, but the effect of the dimensions of service quality on customer satisfaction in many of the detail.

This is due to the presence of multiple dimensions of quality of service, and it varied degree of influence of these dimensions on customer satisfaction.

Question: how service quality dimensions affect customer satisfaction in the organization?