اتجاهات إداريي الجامعات-في محافظة الخليل فلسطين-نحو الصراع التنظيمي

الملخص EN

This study aimed to explore the attitudes of the Palestinians universities administrators- Hebron district-towards organizational conflict, determine the influence of the demographic characteristics, employee performance, job satisfaction, turnover, and absenteeism on organizational conflict.

Furthermore it aimed to determine the recourses of the organizational conflict, the importance of certain factors on reducing its effects, and methods to handle it.

The sample of the study consisted of (132) employees working at the universities administrations' in Hebron.

The researcher used (40)-item questionnaire to determine the influence of the demographic characteristics, performance, job satisfaction, turnover, and absenteeism on organizational conflict.

Moreover it aimed, to determine the recourses of the organizational conflict, the importance of certain factors on reducing its effects, and methods to overcome it.

The results of the study were as follows : 1.

There was no significant difference in the attitudes of the Palestinians universities administrators-Hebron district- towards organizational conflict due to the gender, age, Educational attainment and tenure.

2.

Organizational conflict had a high influence degree on each of the following factors employee performance, job satisfaction, turnover, while it had a low influence degree on absenteeism.

3.

There was a significant relationship between organizational conflict and the influence of some factors (the most influence was organizational structure ; the least influence was work stress).

4.

There was a significant relationship between organizational conflict and the influence of each of the following factors (effective communication, role playing, equitable rewards, and work teams) on reducing its effects.

5.

There was a significant relationship between organizational conflict and the methods used to handle it (the most used one was discussion and participation, the least used one was using third party).