ممارسات إدارة الموارد البشرية في المنظمات السياحية و دورها في تحسين الأداء : دراسة على عينة من النساء العاملات في قطاع السياحة

الملخص EN

The aim of this study is to explore participants’ human resources management practices in the tourism organizations from the viewpoint of women working in this sector and how these practices can affect Employee performance.

The participants were 350 randomly selected women working in the tourism organizations in Jordan.

Data was collected by using a 44-item questionnaire which included two sections.

The first explored the dimensions of human resources management (Recruitment & Selection, wages and compensations, work relations, promotions, Training & development, performance evaluation).

The second section investigated employee performance.

The questionnaire was completed by the participants after checking its validity and consistency.

The results indicated that four dimensions (wages and compensations, promotions, training & development, performance evaluation) affected women’s performance, while neither Recruitment & Selection, nor work relations affected women’s performance in the tourism organizations.

The study also revealed the working women’s assessments of their direct supervisors, being males or females, indicating whether there were any differences in the human resources management functions .