Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate
العناوين الأخرى
تحليل مقارن لجودة الخدمة و رضا العملاء عن الجمعيات التعاونية ذات الفائدة و غير القائمة على الفائدة في إمارة الورين
المؤلفون المشاركون
Mustafa, Yusuf Ismaila
Aremu, Mukaila Ayanda
Brimah, Aminu Nasir
المصدر
Jordan Journal of Business Administration
العدد
المجلد 13، العدد 4 (31 ديسمبر/كانون الأول 2017)، ص ص. 537-556، 20ص.
الناشر
الجامعة الأردنية عمادة البحث العلمي
تاريخ النشر
2017-12-31
دولة النشر
الأردن
عدد الصفحات
20
التخصصات الرئيسية
الملخص EN
Dissatisfaction of customers (members) with the quality of service of cooperative societies in the recent past has put their growth and survival in question.
The need for qualitative service has made customers to join different types of cooperative societies with different mode of operations especially interest and non-interest based cooperative societies.
The study specifically examines the difference between service quality and levels of satisfaction derived by members of Interest and Non-interest based Cooperative Societies as well as the relationship between service quality and members’ levels of satisfaction.
It employed a combination of stratified and convenience sampling techniques to select 180 target respondents from the study area.
Independent t-test and regression analysis were employed as analytical technique.
The study found that there is difference between service quality and satisfaction levels of members of interest and non-interest based cooperative societies and there is significant relationship between service quality and satisfaction levels of members of cooperative societies.
It was recommended that Management of the two categories of cooperative societies should explore the service quality dimensions as means of competitive advantage in their respective areas of operations.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Mustafa, Yusuf Ismaila& Aremu, Mukaila Ayanda& Brimah, Aminu Nasir. 2017. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration،Vol. 13, no. 4, pp.537-556.
https://search.emarefa.net/detail/BIM-877048
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Mustafa, Yusuf Ismaila…[et al.]. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration Vol. 13, no. 4 (2017), pp.537-556.
https://search.emarefa.net/detail/BIM-877048
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Mustafa, Yusuf Ismaila& Aremu, Mukaila Ayanda& Brimah, Aminu Nasir. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration. 2017. Vol. 13, no. 4, pp.537-556.
https://search.emarefa.net/detail/BIM-877048
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
رقم السجل
BIM-877048
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر