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Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate
Other Title(s)
تحليل مقارن لجودة الخدمة و رضا العملاء عن الجمعيات التعاونية ذات الفائدة و غير القائمة على الفائدة في إمارة الورين
Joint Authors
Mustafa, Yusuf Ismaila
Aremu, Mukaila Ayanda
Brimah, Aminu Nasir
Source
Jordan Journal of Business Administration
Issue
Vol. 13, Issue 4 (31 Dec. 2017), pp.537-556, 20 p.
Publisher
University of Jordan Deanship of Academic Research (DAR)
Publication Date
2017-12-31
Country of Publication
Jordan
No. of Pages
20
Main Subjects
Abstract EN
Dissatisfaction of customers (members) with the quality of service of cooperative societies in the recent past has put their growth and survival in question.
The need for qualitative service has made customers to join different types of cooperative societies with different mode of operations especially interest and non-interest based cooperative societies.
The study specifically examines the difference between service quality and levels of satisfaction derived by members of Interest and Non-interest based Cooperative Societies as well as the relationship between service quality and members’ levels of satisfaction.
It employed a combination of stratified and convenience sampling techniques to select 180 target respondents from the study area.
Independent t-test and regression analysis were employed as analytical technique.
The study found that there is difference between service quality and satisfaction levels of members of interest and non-interest based cooperative societies and there is significant relationship between service quality and satisfaction levels of members of cooperative societies.
It was recommended that Management of the two categories of cooperative societies should explore the service quality dimensions as means of competitive advantage in their respective areas of operations.
American Psychological Association (APA)
Mustafa, Yusuf Ismaila& Aremu, Mukaila Ayanda& Brimah, Aminu Nasir. 2017. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration،Vol. 13, no. 4, pp.537-556.
https://search.emarefa.net/detail/BIM-877048
Modern Language Association (MLA)
Mustafa, Yusuf Ismaila…[et al.]. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration Vol. 13, no. 4 (2017), pp.537-556.
https://search.emarefa.net/detail/BIM-877048
American Medical Association (AMA)
Mustafa, Yusuf Ismaila& Aremu, Mukaila Ayanda& Brimah, Aminu Nasir. Comparative analysis of service quality and customers’ satisfaction of interest and non-interest based cooperative societies in Ilorin emirate. Jordan Journal of Business Administration. 2017. Vol. 13, no. 4, pp.537-556.
https://search.emarefa.net/detail/BIM-877048
Data Type
Journal Articles
Language
English
Notes
Record ID
BIM-877048