تقييم جودة خدمات المعلومات في مكتبات الجامعات الأردنية الرسمية من وجهة نظر العاملين فيها

الملخص EN

This study investigated the degree of the quality of information services at four public Jordanian university libraries from the perspective of their employees and its relationship to some variables.

A questionnaire consisting of 79 items was distributed to all employees in the four libraries of whom (73) responded representing (%92.4).

Results Showed that the degree of appreciation of the quality of the information services in these university libraries was generally high, and that the field of human elements required providing information services ranked first.

Results also revealed that there were statistically significant differences in favor of females and nonspecialists in library and information science in the field of quality of information services, and the absence of such differences in the other four fields.

On the other hand, there were statistically significant differences in favor of those with the rank of employee, those whose experience was more than (11) ;years, and those who hold diploma in the field of equipment and support facilities, and the absence of such differences in the other four areas.