دور بطاقة الأداء المتوازنة في تحسين أداء المؤسسات الاستشفائية : عرض التجربة الأمريكية (مستشفى Duke للأطفال)‎

الملخص EN

The purpose of this study is to understand the feasibility of performance evaluation methods applied in hospitals by focusing on the experience of Duke Children's Hospital in the United States of America, and to clarify the success of the application of Balanced Scorecard, and to identify the effectiveness of the implementation of Balanced Scorecard in improving the performance of hospitals, The study has reached a number of results, the most important of which is that it is not easy, especially in the hospital world, to achieve any more innovative institutional approach.

There is often resistance to change, and change can be achieved only with strong leadership of the administration, strict constitutional structure of this moderntool