أثر الحوافز على أداء الموظفين في وكالة الأمم المتحدة لإغاثة و تشغيل اللاجئين الفلسطينيين في الشرق الأدنى (الأونروا)‎ من وجهة نظر العاملين فيها : دراسة حالة

الملخص EN

This study aims at identifying the impact of incentives on employee’s performance at UNRWA.

The sample of the study includes UNRWA Area staff from all regions.

To achieve the objective of this study, a questionnaire was designed that consists of two parts: the first part for the personal information, and the second part consists of (46) questions to assess the independent variable (incentives) which includes monetary awards (Annual Increment, Meritorious Increment, Bonus), and non-monetary awards (Day-to-day recognition, Non-monetary performance awards, long service testimonial for area staff).

The tool assesses also the dependent variable (job performance) that includes (Ability to Perform, Flexibility, and Innovation).

The questionnaire was distributed electronically, (507) questionnaires were returned.

The most important result is the existence of significant impact for incentives on employee’s performance at UNRWA.

The most prominent recommendation is the need to re-circulate incentives rules to all Area staff, and to make sure that everyone understands the system; UNRWA needs to activate incentives’ system and follow-up on implementation and assess the results.