الإدارة العمومية الجديدة كاستراتيجية لكسب رضا المواطن-الزبون- : دراسة حالة بلدية سعيدة

الملخص FRE

The reforms that Algeria seeks to adopt are aimed at rationalizing the public administration and improve the quality of its services by creating a new management philosophy which is the new public Management to ensure that proper administrative performance and achieve organizational effectiveness enable economic use of resources, and based on the establishment of a privileged relationship with the citizen - the customer in order to gain satisfaction as a goal of public policy of the state and a measure of the quality of services provided, Through this study, we seek to project the concept of the new public management on local administration, our choice is based on the municipality of Saida as a model to know the reality of the public service offered and ways to improve them