إدارة الجودة الشاملة كمدخل من مداخل التغيير بالمؤسسة

الملخص EN

The study seeks on the one hand to highlight the inevitability and necessity bring about changes comprehensive and deep in the organization to reach the upgrading of service provided, on the other hand aims to review the concept of total quality management as input modern entrances change in an organization, and keep pace with international changes in terms of achieving quality requirements and employ the principles and methods of modernin the management of the organization, and promote a culture of quality as an urgent necessity required by the circumstances of the times and givens in all sectors.