حماية المستهلك في محيط التجارة الإلكترونية بالإشارة إلى مبادئ منظمة التعاون الاقتصادي و التنمية و التجربة الكندية كنموذجا

الملخص EN

The rapid evolution of electronic commerce requires a consumer protection frame work that can be adapted to technological changes and business practices.

This frame work should include voluntary and regulatory measures and, taking in to account the global aspect of electronic commerce comply with the consumer protection rules adopted by the International community that has evolved since 1999, the year of adoption by the OECD Council of the first international instrument on consumer protection in the context of electronic commerce "the 1999 Recommendation".

This instrument was revised by the Council on 24 March 2016, and the Council Recommendation on Consumer Protection in the Context of Electronic Commerce (hereinafter "the revised Recommendation")now covers new and emerging consumer trends and challenges in the dynamic e-commerce market.

As for the Canadian experience, a working group made up of representatives of business, consumer associations and Canadian governments drafted principles recognizing that a strong consumer protection frame work would strengthen consumer confidence and facilitate buy-in.

e-commerce and its growth.

This paper describes the efforts of the Organization for Economic Co-operation and Development (OECD) and Canada to assist in the development of policy frameworks for consumer protection in the context of e-commerce.