معوقات تطبيق إدارة الجودة الشاملة في الجامعات الأردنية الخاصة

الملخص EN

The study aimed to identify the impact of total quality management (TQM) implementation obstacles on (TQM) level implementation at Jordanian private universities, through identifying the level of (TQM) constraints and identifying the level of total quality management implementation from the standpoint of academic deans and department chairs.

To achieve the objectives of the study, the researcher developed a questionnaire for identifying obstacles of (TQM) implementation (top management obstacles, human resources obstacles, financial resources obstacles, educational technology obstacles, relation with society obstacles, and organizational culture obstacles) and the level of total quality management.

The sample consisted of (234) academic deans and department chairs at Jordanian private universities.

The sample was selected randomly, and in light of this, data was collected and analyzed using the statistical package for social sciences (SPSS).

The research most important findings and conclusions are: 1) The arithmetic mean of the estimates of academic deans and department chairs at Jordanian private universities towards the obstacles of total quality management implementation were high.

2) The arithmetic mean of the estimates of academic deans and department chairs at Jordanian private universities towards total quality management implementation were moderate.

3) The organizational culture obstacles were ranked first in the impact on the level of total quality management implementation, it interpreted (36%) of the variance in the level of total quality management implementation.