تأثير المعايير الدولية في تحسين جودة الخدمات المصرفية : دراسة استطلاعية في عينة من المصارف العراقية

الملخص EN

There is no doubt that the management of banking requires a set of rules and principles for its Appliance.

Therefore, international standards prepare the rules and principles of the banking work so that they are universally acceptable and the level of quality is approved, it the Awareness of these standards is found and acceptable level of quality if the banking awareness of these standards is found and used in the measurement and evaluation of quality management and work small latter raise its efficiency continuously.