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The effect of accountability elements on public trust : an empirical study on the Palestinian authorities in Gaza Strip
العناوين الأخرى
تأثير عناصر المساءلة على ثقة الجمهور : دراسة تطبيقية على السلطات الفلسطينية في قطاع غزة
مقدم أطروحة جامعية
Abu Hasanayn, Ala Muhammad Shahdah
مشرف أطروحة جامعية
الجامعة
الجامعة الإسلامية
الكلية
كلية التجارة
القسم الأكاديمي
قسم إدارة الأعمال
دولة الجامعة
فلسطين (قطاع غزة)
الدرجة العلمية
ماجستير
تاريخ الدرجة العلمية
2017
الملخص الإنجليزي
The research aimed to study the impact of Accountability Elements on Public Trust in Palestinian Authorities in Gaza Strip, from the authority’s employees’ perspectives.
And this research is one of the fewest to discuss the elements of accountability which affect public trust.
In order to achieve this objective, a structured questionnaire was designed.
It was distributed to a sample of (110) out of the population (130).
all of them were collected which represent (84%) of the population.
The researcher depended on using the Statistical Package for the Social Sciences (SPSS) to analyse the data collected by a questionnaire which is considered the primary source.
The results of the research were: The public trust in the Palestinian Authorities was affected by accountability elements (Responsiveness, Responsibility, and Equity).
In addition to that, there was a significant relationship between accountability elements and public trust in the Palestinian Authorities.
In addition, the effect of accountability elements on public trust was nearly 73% which indicated that Palestinian Authorities should be aware about the importance of accountability elements because it influences directly the public trust.
Also, the research concluded that there were no statistically significant differences due to the personal characteristics of the respondents.
The main recommendations of the research were: Promote awareness among employees in the surveyed authorities about the concept of accountability and its importance, objectives and advatages, in order to eliminate the fear of accountability and to confirm that it is not a way to punish employees, but it a means to continuously improve and increase trust in the provided service.
Moreover, spread the concepts of (responsiveness, responsibility, and equity) as they have a positive role in providing basic conditions and requirements for improving the level of accountability.
In addition to that, the need to provide a set of standards and performance indicators to use in the accountability process.
Furthermore, ensure clarity of rules and regulations, in additions the smoothly access to all employees.
Finally, to treat employees equally without discrimination among them for any reason.
التخصصات الرئيسية
عدد الصفحات
104
قائمة المحتويات
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Literature review.
Chapter Three : Previous studies.
Chapter Four : The research methodology.
Chapter Five : Data analysis and discussion.
Chapter Six : Conclusions and recommendations.
References.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Abu Hasanayn, Ala Muhammad Shahdah. (2017). The effect of accountability elements on public trust : an empirical study on the Palestinian authorities in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911331
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Abu Hasanayn, Ala Muhammad Shahdah. The effect of accountability elements on public trust : an empirical study on the Palestinian authorities in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University. (2017).
https://search.emarefa.net/detail/BIM-911331
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Abu Hasanayn, Ala Muhammad Shahdah. (2017). The effect of accountability elements on public trust : an empirical study on the Palestinian authorities in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911331
لغة النص
الإنجليزية
نوع البيانات
رسائل جامعية
رقم السجل
BIM-911331
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
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