The reality of applying priority management in emergency departments and its effect on the quality of health services at large governmental hospitals in Gaza Strip

العناوين الأخرى

واقع تطبيق إدارة الأولويات في أقسام الطوارئ و أثرها على جودة الخدمات الصحية في المستشفيات الحكومية الكبرى في قطاع غزة

مقدم أطروحة جامعية

Khattab, Mahmud Id Muhammad

مشرف أطروحة جامعية

Ashur, Yusuf Husayn Mahmud

الجامعة

الجامعة الإسلامية

الكلية

كلية التجارة

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

فلسطين (قطاع غزة)

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2018

الملخص الإنجليزي

This study aimed to identify the reality of applying priority management and how to use it successfully to spot the most important problems and the factors that help to implement it in addition to the benefits resulting from it.

The study was conducted in the emergency departments(EDs) at large governmental hospitals in Gaza strip(GS) namely (Al-Shifa medical complex, Nasser medical complex, European Gaza Hospital, Al-Aqsa Hospital).and examined reality of applying priority management and effect on quality of health services .

The study also sought to explain the effect of personal information (age, sex, academic qualification, years of work, and place of work) on the respondents' opinions on the reality of applying priority management and its effect on the quality of health services.

The study followed the descriptive analytic approach and employed the survey method.

Accordingly, a questionnaire was designed specifically to measure the study variables and achieve the study objectives.

The questionnaire was distributed to all health staff in emergency departments ( EDs) (physicians and nurses) in the hospitals mentioned totaling (252) employees.

However, the researcher received valid (226) scripts with a return rate of (89.6%).

The findings show a positive correlation at (α equal 0.05) level between the reality of applying priority management and the quality of health services as perceived by health staff in emergency departments (EDs) of the hospitals mentioned.

Moreover, the study showed that the application of priority management had a positive significant effect on the quality of health services at level of (α equal 0.05).

Besides, there were no statistically significant differences related to age, gender, education of level and number of years of work.

Finally, the study recommended increasing awareness around benefits of priority management and promoting training in priority management field.

promoting emergency departments" (EDs) "specialized medical and nursing staff" to deal with emergency cases and accomplish work and ability regarding classification of cases and their response to treatment and intervention on time.

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الإدارة
• الرعاية الطبية
• قطاع غزة
• جودة الخدمات
• المستشفيات العامة

عدد الصفحات

154

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

الإنجليزية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-911787