دور إدارة الجودة الشاملة في تنمية الموارد البشرية: دراسة ميدانية بالمؤسسة المينائية بسكيكدة

الملخص EN

The aim of this study is to know to which extent the total quality management has contributed to the human resources development at the port company of Skikda.

The application of the total quality management program is based on the human resource as one of the most crucial pillars of the total quality management.

Undoubtedly, the human being occupies a significant spot in all the programs of the company.

This study endeavors to emphasize on the four principles of the total quality management which are the top management commitment, focusing on the costumer, continuous improvement and the information system.

The human resources development variable consists of the administrative training, motivation, evaluation of performance, and occupational safety.

The statistical program SPSS (version 20) is used to analyze the data relying heavily on descriptive procedures and hypothetical examinations.

The study concludes that there is a positive correlation between the level of total quality management and the degree of human resource development.

There are also differences between the answers of the respondents about the total quality management level and the degree of human resources development due to the demographic variables (gender, age, professional status, and seniority at work).