دور الاتصال الإداري في تحسن جودة الأداء الوظيفي لجامعة طرطوس من وجهة نظر أعضاء الهيئة التعليمية: دراسة ميدانية

الملخص EN

This research aims to identify the role of administrative communication in improving quality of job performance at Tartous University from the teaching staff members' view point and to define the differences in the degree of the administrative communication, and the degree of the quality of job performance according to these variables (sex, the experience, the scientific qualification, and the sort of job), also the relationship to the quality of job performance at the Palestinian universities in Tartous University.

The present research used the descriptive analytical approach.

To achieve the objectives of the research, a questionnaire which consisted of (54) statements distributed into four sections for the administrative communication, and another questionnaire consisted of (34) items for the quality of job performance.

The questionnaires were applied on a sample of (198) teaching staff members during the academic year of (2016 - 2017).

Validity of the questionnaire was established though a jury of (9) of the teaching staff of education at (Damascus, Tishreen, and Tartous).

The research results showed that the degree of administrative communication at Tartous University was middle .There were no differences about the degree of administrative communication at Tartous University according to these variables (sex, the experience), but there were differences in the degree according to these variables (scientific qualification, the sort of job).

The results also showed that there was a positive correlation between practicing administrative communication and job performance quality.