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Measuring students’ perception of E-SERVQUAL at E-learning institutions : evidence from Egypt
المؤلفون المشاركون
Rushdi, Ahmad Samir
al-Ansari, Usamah
المصدر
Scientific Journal for Economic and Commerce
العدد
المجلد 47، العدد 2 (30 يونيو/حزيران 2017)، ص ص. 583-614، 32ص.
الناشر
تاريخ النشر
2017-06-30
دولة النشر
مصر
عدد الصفحات
32
التخصصات الرئيسية
الملخص EN
The rapid use of E-learning at the higher education institutions directed attention to focus on studying and measuring the students’ perception of service quality using E-SERVQUAL model.
Many challenges are facing E-learning especially in developing countries as it is a new experience for higher education.
The research objective is to measure students’ perceived ESERVQUAL at two Egyptian universities.
We used and adapted the proposed instrument of Udo et al., 2011 which contains five major dimensions: empathy, responsiveness, assurance, reliability, and website contents.
In addition, the measurement used to measure the quality of Elearning, and students' satisfaction and behavioral intentions.
Data analysis shows that all the E-SERVQUAL model dimensions are playing an important role in perceived quality and the students' responsiveness dimension is the most important one for student' perceived satisfaction.
The proposed model is very significant in explaining the joint impact of E-SERVQUAL and students' satisfaction variables on assessing students' intention to enroll in online education in the future.
Important recommendations proposed for managing institutions of higher education to increase the quality and sustainability of the e-learning context especially developing the communication process between students and lecturers to increase the students' perception of responsiveness.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
Rushdi, Ahmad Samir& al-Ansari, Usamah. 2017. Measuring students’ perception of E-SERVQUAL at E-learning institutions : evidence from Egypt. Scientific Journal for Economic and Commerce،Vol. 47, no. 2, pp.583-614.
https://search.emarefa.net/detail/BIM-940574
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
Rushdi, Ahmad Samir& al-Ansari, Usamah. Measuring students’ perception of E-SERVQUAL at E-learning institutions : evidence from Egypt. Scientific Journal for Economic and Commerce Vol. 47, no. 2 (2017), pp.583-614.
https://search.emarefa.net/detail/BIM-940574
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
Rushdi, Ahmad Samir& al-Ansari, Usamah. Measuring students’ perception of E-SERVQUAL at E-learning institutions : evidence from Egypt. Scientific Journal for Economic and Commerce. 2017. Vol. 47, no. 2, pp.583-614.
https://search.emarefa.net/detail/BIM-940574
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
رقم السجل
BIM-940574
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
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تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر
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