أثر ممارسات إدارة الجودة الشاملة على أبعاد جودة الأداء باستخدام الانحدار الجزئي المتقدم : دراسة حالة قطاع الاتصال بالجزائر

الملخص EN

This empirical study examines the relationship between TQM practices and the dimensions of quality performance and compares the nature of this relationship with good performance The data were collected through 73 questionnaires distributed to managers and the employees of the Algerian telecommunications firms.

The partial regression technique of structural equations was used to study the relationship between TQM practices and the dimensions of quality performance.

The results obtained by SPSS and SmartPLS 3 confirm the hypotheses that there is a positive relationship between TQM practices and quality performance dimensions of Algerian telecom operators,which is supported by previous empirical studies.