Review of key performance indicators to evaluate the tacit knowledgepe rformance of the academicians

الملخص EN

The tacit knowledge represents the knowledge and skills that stored in the employees' minds in order to perform their working tasks.

The performance of the organizations services are depending on the level of tacit knowledge of the employees.

The organizations should evaluate the tacit knowledge resources to sustain the competitive advantages over other organizations in same industry.

The evaluation of tacit knowledge is not simple due to intangible nature of this type of knowledge.

Hence, the key performance indicator (KPI) approach is important to evaluate the tacit knowledge of the employees based on applicable indicators.

This study focuses on evaluate the performance (quality and quantity) of the tacit knowledge level of the academicians in the universities.

The main aim of this paper is to investigate the key performance indicators that could be applied to evaluate the tacit knowledge level of the academicians.

The literature is reviewed in order to determine the most effective performance indicators that were applied to evaluate the level of tacit knowledge.

The review of literature proposes 11 performance indicatorsthat are experience year, qualification level, achievements, innovated idea, publishing quantity, publishing quality, number of attended training, assessment by supervisor, and assessment using tests, number of supervised students, and number of students that the academic staff is teaches.

This study provides many effective indicators that can be adopted to construct KPI model in order to evaluate the tacit knowledge level of the academicians in the universities.

In the future, further indicators could be explored to enrich the evaluation performance of tacit knowledge level.