دور عمليات إدارة المعرفة في الأداء المؤسسي : دراسة استطلاعية على المصارف التجارية العاملة بمدينة سرت الليبية

الملخص EN

This study aims to diagnose the reality of knowledge management in commercial banks operating in the city of Sirte, and to identify the role that knowledge management processes can play in improving institutional performance.

The study expressed the problem through a series of questions focused on whether there is a correlation and impact between the variables of the study.

The study consisted of all commercial banks operating in the city of Sirte .The sample of the study was selected from the managers and heads of departments working in the researched banks, totaled 55 individuals.

In addition, the study followed the descriptive approach aimed at describing the phenomenon and analyzing the data of its variables in order to reach a set of results.

In order to achieve the objectives of the study and to answer its questions, this study relied on the collection of data on the subject on the relevant literature and previous studies, and through it, the secondary data was obtained, which formed the theoretical framework of the study.

The practical framework of the study was based on the preparation of a questionnaire designed for this purpose, which consisted of 38 items.

The analysis of the data contained in the questionnaires was based on the SPSS program, through the use of some appropriate statistical methods, such as the frequency distributions and percentages, arithmetic mean, standard deviations, and the calculation of the validity of the questionnaire through Alpha Cronbach, and the calculation of Pearson correlation coefficient, the simple regression coefficient and others.

This study has reached a number of results, the most important of which are: There was a statistically significant impact of knowledge management processes on institutional performance.

In addition, there was a weak correlation between knowledge management processes and institutional performance.

On the other hand, this study also showed that the level of institutional performance in commercial banks operating in Sirte from the respondents' point of view was moderate.

This study made a number of recommendations, the most important of which is the need to encourage these commercial banks to share knowledge among their various departments and administrative and technical units, which will help in strengthening of information dissemination.