تأثير نظام إدارة الجودة الآيزو 9000 على رضا العملاء و زيادة النشاط : دراسة تطبيقية على (حجاج)‎ مؤسسات الطوافة في المملكة العربية السعودية

الملخص EN

Many companies have made a lot of efforts to achieve a reasonable degree of organization and thus improve the quality of what it presents as products and services through the application of ISO 9000 standard.

The application of an administrative decision to bring the system requires the development of the company's activity, strategy, staff and, above all, its customers in mind.

The research was conducted through questionnaires prepared by the 8 questions were raised about the impact of the ISO 9000 on customer satisfaction and in which the institutions Raft, a holder of certificate ISO 9000 standard of quality.

The search is a very useful source for managers and researchers in the areas of quality systems and customer satisfaction to develop solutions and information.