Supply chain responsiveness and operational performance : in Sudanese service institutions-medical sector

الملخص EN

The purpose of this study is to investigate the influence of Supply Chain responsiveness (SCR) on services institutions (medical field) Operational Performance (OP).

The current study is considered as a causality study, it investigates the effect of SCR dimensions (OPR, LOR, SNR) on services institutions (medical field) OP.

The study surveyed the managers working at the services institutions (medical field).

Practical data were collected from 307 managers out of 330 managers, by means of a questionnaire which developed and refined through experts‟ interviews and the panel of judges committee.

Statistical techniques such as descriptive statistics, correlation, and multiple regressions were employed.

The results of the study indicated a positive significant relationship between SCR and services institutions OP.

The results also indicated that the managers in services institutions (medical field) were almost similar in their preference of the SCR.

However, the supply chain responsiveness indicators are the most important indicators,.

Furthermore, empirical results indicated that there are strong interrelationships and interactions among the three components of SCR between them and OP.

Finally, the results showed that the respondents believed that there is a strong relationship between SCR and OP.

Results indicated that the supply chain responsiveness was having the medium effect on OP.

Finally, the current study recommend considering improving the three components of SCR together because they are strongly interrelated.