أثر تطبيق إدارة الجودة الشاملة على تطوير تنافسية الخدمة السياحية في الوكالات السياحية العاملة بولاية سكيكدة

الملخص EN

The objectif of the study was to know the trends of the tourism agencies operating in the state of skikda on the impact of the application of TQM in a questionnaire was prepared for this purpose of collecting data and distributing it (40) to the sample members of the study sample.

Following the descriptive analytical approach (SPSS) for the same purpose.

The study found Statistically significant effect relationship between TQM and the competitiveness of the tourism service.

developing the competitiveness of the tourism service, In order to reach this goal,