Impact of conflict and self-esteem on the quality of decision making in Algerian Banks

الملخص EN

This paper examines the impact of conflict and self esteem on the quality of the decision making.

A generic framework for understanding the dynamics of this effect is presented, followed by an empirical examination of the relationship between cognitive conflict, affective conflict, conflict of interest and self esteem as independent variables with the quality of the decision making as a dependent one; 50 questionnaires were distributed to respondents in Algerian banks.

The SPSS program was used to analyze the data.

The results found that conflict and self esteem are significant predictors of the quality of the decision making.

Whereas conflict may has a positive effect (cognitive conflict and conflict of interest) or negative (affective conflict)on the decision making quality, finding argue that people with high self esteem tend to make high quality decisions.