تقييم تأثير جودة الخدمات الفندقية على رضا النزلاء : حالة عينة من الفنادق بولاية ميلة

Abstract EN

The aim of this study is to see the impact of the quality of hotel services in Mila on guest satisfaction, and that's by using model performance (Servperf) to measure the quality of service, in order to achieve this objective researcher adopted a descriptive analytical, design has also been identifying consisting of (38) is a tool for collecting Information, was distributed to a sample study of Mila hotels, where guests were distributed (400) to identify, retrieve them (382) identifying valid analysis, the study had a positive effect and correlation between the three dimensions of quality hotel services combined (tangibility, safety, empathy) and guest satisfaction in hotel establishments under consideration.