مدى رضا المستخدمين عن الخدمات الحكومية الإلكترونية : دراسة تجريبية على الإدارات العامة في الجمهورية اللبنانية
Other Title(s)
User satisfaction with e-government services : an experimental study on public administrations in the Lebanese republic
Joint Authors
Source
Issue
Vol. 3, Issue 2 (31 Dec. 2020), pp.127-148, 22 p.
Publisher
Zarqa University Deanship of Scientific Research
Publication Date
2020-12-31
Country of Publication
Jordan
No. of Pages
22
Main Subjects
Economics & Business Administration (Multidisciplinary)
Abstract EN
This study aims to identify the extent of user satisfaction in Lebanon with the services provided electronically in public administrations, after building a comprehensive framework on e-government, and this framing is the starting point towards examining the extent of application of information and communication technology tools in public administrations, and their relationship to user satisfaction.
Data is collected from secondary sources through books, references, journals, periodicals, and websites, and from primary sources through a sample of users of government services for each of the following ministries (Ministry of Finance, Ministry of Labor, Ministry of Energy and Water, Ministry of Public Health, Ministry of Communications, Ministry of Trade and Economy) in the Lebanese Republic, it reached (384) individuals using the simple random sample, and (324) are recovered.
The researcher followed the descriptive and analytical method in analyzing the data to arrive at the results, using the SPSS statistical analysis program.
The study found a set of results, including: 1.
The existence of a statistically significant relationship between the acquisition of technological means and the users' satisfaction with the services in the Lebanese electronic interests.
2.
The existence of a statistically significant relationship between the use of software and networks and the users' satisfaction with the services in the Lebanese electronic interests.
3.
The existence of a statistically significant relationship between the quality of information and the users’ satisfaction with the services in the Lebanese e-services.
American Psychological Association (APA)
طحان، أليسار علي ونبيلة عباس. 2020. مدى رضا المستخدمين عن الخدمات الحكومية الإلكترونية : دراسة تجريبية على الإدارات العامة في الجمهورية اللبنانية. المجلة الدولية لضمان الجودة،مج. 3، ع. 2، ص ص. 127-148.
https://search.emarefa.net/detail/BIM-1320392
Modern Language Association (MLA)
طحان، أليسار علي ونبيلة عباس. مدى رضا المستخدمين عن الخدمات الحكومية الإلكترونية : دراسة تجريبية على الإدارات العامة في الجمهورية اللبنانية. المجلة الدولية لضمان الجودة مج. 3، ع. 2 (2020)، ص ص. 127-148.
https://search.emarefa.net/detail/BIM-1320392
American Medical Association (AMA)
طحان، أليسار علي ونبيلة عباس. مدى رضا المستخدمين عن الخدمات الحكومية الإلكترونية : دراسة تجريبية على الإدارات العامة في الجمهورية اللبنانية. المجلة الدولية لضمان الجودة. 2020. مج. 3، ع. 2، ص ص. 127-148.
https://search.emarefa.net/detail/BIM-1320392
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن مراجع ببليوجرافية : ص. 148
Record ID
BIM-1320392