The impact of knowledge management on the organizational performance of institutions performance : a case study of the Mobilis corporation in Bechar
Other Title(s)
أثر إدارة المعرفة على الأداء التنظيمي للمؤسسات : دراسة حالة مؤسسة موبيليس ببشار
Joint Authors
Allali, Fatihah
Arab, Fatimah al-Zahra
Blid, Hayah
Source
Journal of Economic Integration
Issue
Vol. 10, Issue 4 (31 Dec. 2022), pp.248-262, 15 p.
Publisher
University of Ahmed Draia The Afro-Algerian Economic Integration Laboratory
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
15
Main Subjects
Topics
Abstract AR
تهدف هذه الدراسة إلى إبراز أثر إدارة المعرفة على الأداء التنظيمي ببعديه خدمة الزبائن و ولاء العملاء بمؤسسة موبيليس ببشار، و لتحقيق هدف الدراسة تم تصميم استبيان مكون من عدة فقرات لجمع المعلومات من عينة الدراسة ثم تحليلها باستخدام برنامج SPSS إصدار 22، و بعد تحليل النتائج توصلت الدراسة إلى أنه يوجد أثر ذو دلالة معنوية لإدارة المعرفة على خدمة الزبائن و ولائهم، كما أوصت الدراسة ببناء فريق عمل لإدارة نظام المعرفة لمتابعة تطبيق نظم إدارة المعرفة في مؤسسة موبيليس، و تعزيز الاهتمام بإدارة المعرفة لكسب ثقة الزبائن و زيادة ولائهم.
Abstract EN
In light of what organizations are looking for today from solutions and systems that help them achieve success, survival and continuity, knowledge management has emerged as one of the most effective management techniques to improve the performance of organizations, and accordingly the current study aims to high light the impact of knowledge management on organizational performance through the dimensions of customer service and customer loyalty at mobilis corporation in bashar, to achieve the objective of the study, a questionnaire was designed to collect information from the study sample and then analyzed using SPSS version 22, the study also recommended building a knowledge system management team to follow up on the application of knowledge management systems in mobilis corporation, and to enhance interest in knowledge management to gain customers trust and increase their loyalty.
American Psychological Association (APA)
Arab, Fatimah al-Zahra& Blid, Hayah& Allali, Fatihah. 2022. The impact of knowledge management on the organizational performance of institutions performance : a case study of the Mobilis corporation in Bechar. Journal of Economic Integration،Vol. 10, no. 4, pp.248-262.
https://search.emarefa.net/detail/BIM-1467236
Modern Language Association (MLA)
Arab, Fatimah al-Zahra…[et al.]. The impact of knowledge management on the organizational performance of institutions performance : a case study of the Mobilis corporation in Bechar. Journal of Economic Integration Vol. 10, no. 4 (Dec. 2022), pp.248-262.
https://search.emarefa.net/detail/BIM-1467236
American Medical Association (AMA)
Arab, Fatimah al-Zahra& Blid, Hayah& Allali, Fatihah. The impact of knowledge management on the organizational performance of institutions performance : a case study of the Mobilis corporation in Bechar. Journal of Economic Integration. 2022. Vol. 10, no. 4, pp.248-262.
https://search.emarefa.net/detail/BIM-1467236
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 261-262
Record ID
BIM-1467236