أثر تطبيق مفهوم إدارة الجودة الشاملة في التميز التنظيمي في البنوك التجارية العاملة في الأردن

الملخص EN

This study aimed to describe the impact of applying TQM concept on organization uniqueness at commercial banks in Jordan.

To accomplish the study objectives, a questionnaire was designed and distributed to a sample of (292) participants.

The study concluded the following results: 1- The participant level of acknowledgment to TQM concept was high.

Also, their level of acknowledgment to organization uniqueness was high.

2- There is a statistically significant relation between TQM application and organization uniqueness at Jordanian commercial banks.

The study recommends that banks should pay more attention to organization strategy through the optimal and effective use of human resources and concentrating on customers.

It is the responsibility of top management to increase employees TQM knowledge, develop employee skills, provide clear organizational strategic vision and goals, as it impacts the accomplishment of organization uniqueness.