مدى رضى المرضى الراقدين عن الخدمات الصحية : دراسة تطبيقية على مجمع الشفاء الطبي-غزة-فلسطين

Abstract EN

This study aimed at measuring the satisfaction of hospitalized patients with health care.

This study also aimed to know whether the satisfaction of patients with health care differs from one patient to another.

Satisfaction amongst patients correlated with sex, social status, age, monthly income, medical department of treatment, type of disease, and job.

A study tool was manipulated to comprehend all general and special aims and all possible questions.

This 48-paragraph-study- tool was distributed to five points on Likert Scale, and 6 paragraphs of yes- or- no- questions.

The internal consistency was checked.

The liaison between points was strong and extrusive with a level of less than 0.01.

The consistency of the study tool was checked by using the Split-Half-method and Alpha Cronbach, the Alpha factor was 0.826 and rose to 0.881.

The study tool was distributed to 211 patients during the summer of 2011.

The satisfaction reached 71.6 %, and the points differed; the best point was the fourth (75%) and the lowest was the fifth (68.8%).

According to the test of the Hypotheses, some Null Hypotheses were accepted.

The hypotheses stating that there are no static differences on the level 0.05 of the satisfaction of hospitalized patients according to factors of social status, age, monthly income, and job.

The differences of satisfaction could be random.

Some alternative hypotheses stating that there are static differences of the satisfaction of patient with health care due to sex were accepted.

The results were for females and the medical department.

The results were in favor of women treatment department and Maternity department against surgery department and type of disease.

The results were in favor of chronicle diseases patients.