الصراع التنظيمي و تأثيره على أداء الموظفين العموميين في المؤسسات الحكومية الفلسطينية

الملخص EN

The aim of this study is to identify the effect of the organizational conflict among employees in the Public Sector in the Palestinian Government institutions.

The study tries to recognize the causes of organizational conflict among Public Sector employees, its manifestations, kinds and methods to treat.

To achieve this goal, the researchers used the analytical descriptive approach and a special questionnaire for the study, which is distributed for a random sample of 15% of the employees in four Palestinian Ministries.

The following are the conclusions of the study: 1- the most important causes of the organizational conflict in the Palestinian Institutions are the discrimination among the employees in promotions and functional advantages, tasks interference, duplication in the required works that causes troubles among employees, and the organizational structure immobility, 2- there are strong connective relationship between the organizational conflict and job performance in harassments, personal disputes, factionalism, collective themes, claims for sickness, absence from work, and presenting cases in Palestinian courts.

The study recommends a greater role of the Palestinian Official Institution in paying more attention for the organizational conflict, updating the organizational structures, clarify all tasks, responsibilities and communications, commitment to a clear, fair and explicit system, particularly in the functional tracks such as recruitment and promotion.