تطوير العلاقة بزبائن المؤسسة الرياضية على ضوء معايير إدارة الجودة الشاملة
Author
Source
Issue
Vol. 2015, Issue 7 (30 Jun. 2015), pp.172-193, 22 p.
Publisher
Publication Date
2015-06-30
Country of Publication
Algeria
No. of Pages
22
Main Subjects
Business Administration
Sports sciences and physical education
Topics
Abstract AR
Quality is a key factor for any competitive advantage, Total quality management ( TQM ), also focuses on continuous improvement, a concept that means management must develop and enhance the processes that will lead to constant improvement in the quality of the provided services.
Moreover, quality improvement is one of the main targets for achieving the required quality.
Total quality management decrees that every element in the Organization, activity and component which is part of the service or product should be subject to application of quality management principles.
The study has sought to recognize the extent of (TQM) effect on the customer capital.
Piscine Olympique in Wilaya Djelfa has been chosen to the study sample.
It is consisted of (60) people.
American Psychological Association (APA)
عزوز، محمد. 2015. تطوير العلاقة بزبائن المؤسسة الرياضية على ضوء معايير إدارة الجودة الشاملة. مجلة المحترف،مج. 2015، ع. 7، ص ص. 172-193.
https://search.emarefa.net/detail/BIM-766424
Modern Language Association (MLA)
عزوز، محمد. تطوير العلاقة بزبائن المؤسسة الرياضية على ضوء معايير إدارة الجودة الشاملة. مجلة المحترف ع. 7 (2015)، ص ص. 172-193.
https://search.emarefa.net/detail/BIM-766424
American Medical Association (AMA)
عزوز، محمد. تطوير العلاقة بزبائن المؤسسة الرياضية على ضوء معايير إدارة الجودة الشاملة. مجلة المحترف. 2015. مج. 2015، ع. 7، ص ص. 172-193.
https://search.emarefa.net/detail/BIM-766424
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن هوامش.
Record ID
BIM-766424