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Journal Articles

L’impact de l’internet sur le management du service à la clientèle : etude sur la satisfaction de la clientèle de la société «seor» Oran

By: Abd al-Samad, Yusra; Sahbi, Muhammad. Revue Algérienne des Sciences Sociales et Humaines. Vol. 11, no. 1 (Jun. 2023), pp.581-596, 16 p.

Subjects: Algeria; Consumer satisfaction; Customer services; Electronic management; Internet

Journal Articles

The effect of emotional labor on citizenship fatigue and proactive customer service performance in travel agencies

By: Jirjis, Nirmin Wasfi; Abd al-Tawwab, Shayma Abd al-Qawi. Journal of Association of Arab Universities for Tourism and Hospitality. Vol. 23, no. 2 (2022), pp.361-383, 23 p.

Subjects: Citizenship; Customer services; Egypt; Emotions; Travel agencies

Journal Articles

The impact of ethnic restaurant menu visual appeal and informativeness on customers’ desire to order

By: al-Utaybi, Salman; al-Shihah, Ahmad. Journal of Association of Arab Universities for Tourism and Hospitality. Vol. 21, no. 2 (Dec. 2021), pp.187-205, 19 p.

Subjects: Consumer satisfaction; Customer services; Restaurants

Journal Articles

Customer profitability analysis through activity-based costing approach in the Algerian telecom sector : a field study

By: Marghani, Walid; Damdum, Zakariyya; Bakkush, Latifah. Al-Bashaer Economic Journal. Vol. 7, no. 1 (2021), pp.741-759, 19 p.

Subjects: Activities; Cost accounting; Mobile phones; Statistics; Telecommunications

Journal Articles

Understanding e-marketing mix models

By: Mitali, Layla. Dafatir el Bohothe el Ilmiya. Vol. 8, no. 1 (2020), pp.161-174, 14 p.

Subjects: Customer services; Internet marketing; Marketing mix; Right to privacy; Web sites

Journal Articles

Disentangling the effect of switching costs on the presence of first-mover advantage : evidence from Kuwait

By: al-Nahid, Mashari Abd al-Aziz; Pleshko, Larry P.. Arab Journal of Administrative Sciences. Vol. 27, no. 2 (May. 2020), pp.303-331, 29 p.

Subjects: Customer services; Service industries; Services marketing

Journal Articles

The effects of digital marketing on customer relationships

By: Bilabid, Faizah; Shannaq, Samiha; Mukadam, Abd al-Jalil. al-Manhel Economique. Vol. 2, no. 2 (Dec. 2019), pp.255-266, 12 p.

Subjects: Attitudes; Brand loyalty; Feeds; Labour relations; Trademarks

Journal Articles

Identifying a comprehensive theoretical picture of service failure concept

By: Rabbuh, Manal; Hamidi, Abd al-Razzaq. Revue D'economie et de Développement Humain. Vol. 10, no. 2 (Special issue) (2019), pp.223-237, 15 p.

Subjects: Complaints (Civil procedure); Customer services; Customers

Journal Articles
1
Time cited in Arcif

The impact of organizational climate dimensions on the quality of customer service : an empirical study in sulaymaniyah international airport

By: Muhammad, Halat Said; Ahmad, Falah Hasan; ٍHama Salih, Salah Hama Said. Journal of Kirkuk University : Administrative and Economic Science. Vol. 9, no. 2 (2019), pp.49-72, 24 p.

Subjects: Customer services; Data analysis; Organization charts; Organizational climate; Researchers

Journal Articles

E-CRM : une nouvelle révolution pour la relation client à l’ère de la digitalisation : cas d’optimum télécom Algérie (djezzy)‎

By: Zaydani, Karimah; Ali Zayyan, Muhannad Umar. Dirassat Journal Economic Issue. Vol. 10, no. 1 (Jan. 2019), pp.381-393, 13 p.

Subjects: Algeria; Case studies; Digital technology; Social networking Web sites; Twenty-first century

Arab Theses

Antecedents and consequences of brand equity : a comparative study between Apple and Samsung smartphones users

By: al-Wazni, Dalia Hisham Mustafa. Master; Middle East University; 2015

Subjects: Amman; Jordan; Telecommunications; Competition; Evaluation

Arab Theses

Factors influencing the cell phone brand loyalty of Jordanian generation Y

By: al-Masandah, Siwar Munawwir. Master; Mutah University; 2015

Subjects: Consumer satisfaction; Jordan; Customer services

Journal Articles
1
Time cited in Arcif

Examining the relationship between internal service quality and customer service quality in academic institutions in Gaza Strip

By: Dahliz, Khalid Abd Abd al-Salam. IUG Journal of Economics and Business Studies. Vol. 23, no. 2 (Jun. 2015), pp.1-17, 17 p.

Subjects: Gaza Strip; Palestine; Customer services; Quality assurance

Journal Articles
1
Time cited in Arcif

La gestion de la relation client dans les banques : un outil de fidélisation du client

By: Sharif, Layla. Revue du Chercheur. No. 15 (2015), pp.161-173, 13 p.

Subjects: Banking; Banks; Customer relations; Customer services; Management

Governance

Corporate governance 2015

Donor award: Bank of Industry and Mine (Tehran, Iran)

Subjects: Islamic jurisprudence; Banks; Financial institutions; Financial transactions; Financing

Arab Theses

An integrated model of service quality and customer loyalty : investigating the mediating effects of customer value and customer satisfaction

By: Makhluf, Siba. Master; Middle East University; 2014

Subjects: Amman; Consumer satisfaction; Customer services; Jordan; Total quality management

Governance

Corporate governance 2014

Donor award: Bank of Industry and Mine (Tehran, Iran)

Subjects: Islamic jurisprudence; Banks; Financial institutions; Financial transactions; Profits

Arab Theses

Investigating the impact of E-CRM on customer loyalty : a case of B2B in Zain company in Jordan

By: Rabbai, Rula Abd al-Qadir. Master; Middle East University; 2013

Subjects: Case studies; Jordan; Telecommunications; Electronic commerce; Management

Arab Theses

The mediating role of knowledge management capacity on the relationship between e-business adoption intensity and strategic planning effectiveness : an empirical study in Jordanian banking sector

By: Shammut, Muhammad Khaldun. Master; Middle East University; 2013

Subjects: Banks; Electronic commerce; Knowledge management; Management; Strategic planning

Articles of association

Code of business conduct and ethics for directors, officers and employees policy : ver. 1.0

Donor award: Warba Bank (Kuwait)

Subjects: Assets; Intellectual property; Islam; Islamic Banks; Professional ethics

Governance

Corporate governance 2013

Donor award: al Baraka Islamic Bank (Manama, Bahrain)

Subjects: Islamic jurisprudence; Capital; Debts; Management; Stockholders

Arab Theses

Effect of e-banking services on customer value and customer loyalty : an applied study on Jordanian commercial banks

By: Hamid, Ammar Said. Master; Middle East University; 2012

Subjects: Amman; Banks; Jordan; Computing; Data processing

Arab Theses

Determinants of students satisfaction with university portal services in Jordan

By: Amir, Muhammad Khalil. Master; Middle East University; 2012

Subjects: Jordan; Colleges; Educational technology; Evaluation; Universities

Arab Theses

Effect of quality orientation and new services development on organizational performance : an applied study on commercial banks in Amman

By: Abu al-Wafa, Rima Muhammad. Master; Middle East University; 2012

Subjects: Amman; Banks; Jordan; Evaluation; Strategic planning

Arab Theses

The effect of corporate governance on customer relationship quality and marketing performance

By: al-Qudah, Muzaffar Yunus. Master; Middle East University; 2012

Subjects: Business enterprises; Jordan; Management; Marketing; Quality assurance

Fatawa

Certificate of sharia compliance 120 day notice account

Question: -.

Subjects: Financing; Islam; Islamic jurisprudence; Shariah censorship; United Kingdom

Fatawa

Can I perform my prayers during the time in which clients have paid for my services ?

Question: -.

Subjects: Customer services; Islamic jurisprudence; Prayers

Journal Articles

Means of arguments in bank's annual reports

By: al-Tai, Nariman Jabbar Rashid. Journal of the College of Education for Women. Vol. 23, no. 1 (2012), pp.160-174, 15 p.

Subjects: Banking; Banks; Customer services

Arab Theses

The role of e-banking processes in minimizing risk ratios of commercial banks in Jordan

By: Salih, Safa Sabah. Master; Middle East University; 2011

Subjects: Banking; Banks; Jordan; Data processing; Electronic commerce

Arab Theses

Investigating the impact of customer orientation, relationship quality, and strategic flexibility on customer loyalty : an applied study on SMEs in commercial banks in Jordan

By: Ubaydat, Umar Salim. Master; Middle East University; 2011

Subjects: Banking; Banks; Jordan; Management; Strategic planning

Arab Theses

Behavioral factors affecting online customers’ knowledge sharing in Jordan

By: Mukhaymar, Muhammad Ibrahim. Ph.D.; Arab Academy for Financial and Banking Sciences; 2011

Subjects: Internet marketing; Jordan; Consumer behaviour; Customer services

Journal Articles

Partnerships between the public and private sector and their role in achieving

By: al-Salihi, Nidal Amin. Journal of Social Affairs. No. 109 (2011), pp.11-24, 14 p.

Subjects: Jordan; Telecommunications; Customer services

Journal Articles
1
Time cited in Arcif

Consumers’ perceptions and expectations of mobile services quality provided by the mobile companies in Jordan

By: al-Zubi, Fayiz Hamad. Jordan Journal of Business Administration. Vol. 7, no. 1 (2011), pp.179-207, 29 p.

Subjects: Jordan; Customer services

Journal Articles

Assessing the impact of sales culture on the quality of bank services in Jordan

By: Mualla, Naji. Jordan Journal of Business Administration. Vol. 7, no. 1 (2011), pp.148-178, 31 p.

Subjects: Banking; Banks; Jordan; Customer services; Quality assurance

Fatawa

Is my income as a para-planner Halal ?

Question: Is my income as a para-planner Halal, since I will be doing the research but not the advising on the different products (life insurance, mortgages, fixed interest bonds, mutual funds with non shariah compliant companies etc.) ?I am currently training ....

Subjects: Income; al-Halal and al-Haram

Journal Articles

Challenges and incentives of implementing international prudential supervisory standards on the sudanese islamic banking industry

By: al-Hurayf, Umar Hassan Ahmad. . No. 57 (Sep. 2010), 5 p.

Subjects: Banks; Incentives; Islam; Islamic jurisprudence; Ruling in Islam

Journal Articles

Applying penetration tests on a highly secured cooperative network

By: Ali, Qutaybah I.; al-Abbadi , Salah. International Arab Journal of E-Technology. Vol. 1, no. 3 (Jan. 2010), pp.65-71, 7 p.

Subjects: Business enterprises; Accounting; Computer networks; Customer services

Arab Theses

Technical support helpdesk performance in the academic environment : a case study at Birzeit University’s technical support helpdesk

By: Sharkasi, Nur M.. Master; Birzeit University; 2009

Subjects: Palestine; Colleges; Customer services; Management; Universities

Arab Theses

Factors affecting switching behavior of mobile service users : the case of Jordan

By: Nuaymat, Bashshar Awad. Master; Mutah University; 2008

Subjects: Jordan; Telecommunications; Customer services

Arab Theses

Designing a billing system module for Wi-Max telecommunication companies

By: Barakat, Fadi. Master; Middle East University; 2008

Subjects: Cost effectiveness; Telecommunications; Customer services; Management

Arab Theses

Service- profit chain analysis in the telecommunications sector Jordanian perspective on the mobile sub-sector : the case of orange mobile

By: Rizq Allah, Isa Ilyas Lutfi. Master; Middle East University; 2008

Subjects: Case studies; Jordan; Telecommunications; Employees; Job satisfaction

Journal Articles

Customers' perception of service quality, satisfaction and behavioral intention in the commercial banks of Bahrain

By: Ramiz, Wathik S.. A Journal Administrative Sciences and Economics. No. 2 (Dec. 2008), 20 p.

Subjects: Bahrain; Banking; Banks; Customer services; Management

Arab Theses

The use of simulation for evaluating branchless banking servicing opportunities via cell phones : a case study on Palestine Islamic Bank

By: al-Astal, Ashraf Yasin. Master; Islamic University; 2008

Subjects: Banks; Palestine; Simulation methods; Islam; Research and development

Arab Theses

An integration of knowledge management practices towards enhancing operational customer relationship management performance : analytical study in banking industry

By: Khasib, Khalid I.. Ph.D.; Arab Academy for Financial and Banking Sciences; 2008

Subjects: Banking; Banks; Customer relations; Customer services; Management

Journal Articles

Islamic marketing ethics and its impact on customer satisfaction in the Islamic banking industry

By: Abu al-Hasan; Shashi, Abd al-Qadir; Abd al-Latif, Salma Hajj. Journal of King Abdulaziz University : Islamic Economics. Vol. 21, no. 1 (2008), pp.27-46, 20 p.

Subjects: Banking; Banks; Islam; Religious aspects; Marketing

Fatawa

Inventory financing : can banks and insurance companies be allowed to invest in Halal funds ?

Question: Dear Prof Kahf,Salaam Alaykum Warahmatulah Wa Barakatuh.I hope you and your family are well.It has been a long time since we spoke as we were busy on roadshows etc. promoting the Halal fund. Alhamdulillah, it was successful and over 200 ....

Subjects: Banks; Financing; Insurance companies; Mutual funds; Stock

Arab Theses

Relationship marketing as a base for achieving customer loyalty in the Jordanian hotel industry

By: Ashur, Layla Muhammad Khalil. Ph.D.; Amman Arab University; 2006

Subjects: Jordan; Customer services; Hotels; Marketing

Fatawa

Certificate of approval for current accounts

Question: -.

Subjects: Banks; Customers; Islamic jurisprudence; Loans; United Kingdom

Journal Articles

Gestion de services de télécommunications

By: Rakrak, Said; Erradi, Muhammad. Horizons Universitaires. No. 1 (Feb. 2004), pp.35-40, 6 p.

Subjects: Telecommunications; Customer services; Management; Quality assurance

Journal Articles

What ‘s meant by service quality

By: al-Sharid, Adil Rashid; Maguire, John. al-Fikr al-Shurti. Vol. 12, no. 3 (Oct. 2003), pp.263-286, 24 p.

Subjects: Customer services; Management; Quality assurance; Total quality management

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