Evaluating employees’ performance and provided services in ethnic restaurants in Cairo and Giza Governorates
Joint Authors
Abu al-Mati, Hanadi Muhammad
Muhammad, Majidah Sulayman
Muhammad, Abd al-Rahman Abd al-Fattah
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 9, Issue 2 (31 Dec. 2012), pp.135-142, 8 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2012-12-31
Country of Publication
Egypt
No. of Pages
8
Main Subjects
Social Sciences (Multidisciplinary)
Abstract EN
This study aims to evaluate employees' performance and services provided in ethnic restaurants, and to identify the employees performance strength and weaknesses.
Based on both literature reviewed and the field study findings, the study recommended that the ethnic restaurants should pay attention to the menu language and explain the contents of unfamiliar food items, care of the importance of training process, give the staff special courses in foreign languages and managers must use several methods of performance evaluation concurrently, to measure the employee's performance.
American Psychological Association (APA)
Muhammad, Majidah Sulayman& Abu al-Mati, Hanadi Muhammad& Muhammad, Abd al-Rahman Abd al-Fattah. 2012. Evaluating employees’ performance and provided services in ethnic restaurants in Cairo and Giza Governorates. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 9, no. 2, pp.135-142.
https://search.emarefa.net/detail/BIM-830678
Modern Language Association (MLA)
Abu al-Mati, Hanadi Muhammad…[et al.]. Evaluating employees’ performance and provided services in ethnic restaurants in Cairo and Giza Governorates. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 9, no. 2 (Dec. 2012), pp.135-142.
https://search.emarefa.net/detail/BIM-830678
American Medical Association (AMA)
Muhammad, Majidah Sulayman& Abu al-Mati, Hanadi Muhammad& Muhammad, Abd al-Rahman Abd al-Fattah. Evaluating employees’ performance and provided services in ethnic restaurants in Cairo and Giza Governorates. Journal of Association of Arab Universities for Tourism and Hospitality. 2012. Vol. 9, no. 2, pp.135-142.
https://search.emarefa.net/detail/BIM-830678
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 141-142
Record ID
BIM-830678