استراتيجيات إدارة الصراع و أثرها على الالتزام التنظيمي : دراسة حالة على بنك التسليف التعاوني و الزراعي في اليمن

Abstract EN

The study aimed to identify the organizational conflict management strategies and their impact on the organizational commitment in the General Administration of the Cooperative and Agricultural Credit Bank in Yemen.

The analytical descriptive approach was used in the study and a questionnaire was designed specifically for this purpose.

The research society consists of (400) employees in the general administration of the bank.

120 questionnaires were distributed, analyzed (101), constituting approximately 25% of the size of the society.

After analyzing the data using the statistical analysis program (SPSS), the study reached a number of results, the most important of which are: There is a clear diversity in the use of organizational conflict management strategies from the point of view of General Administration Staff, and arranged in descending order as follows :( compromising strategy, collaborating strategy, accommodating strategy, competing strategy, avoiding strategy).

The study also found a statistically significant relationship between the dimensions of organizational conflict strategies and the level of organizational commitment.

The results of the stepwise multiple regression analysis revealed that collaborating strategy and accommodating strategy enhanced the level of organizational commitment, while each of the following strategies :( compromising strategy, competing strategy, avoiding strategy) was not statistically significant and therefore could not explain the variation in the level of organizational commitment.

The study recommends increasing attention to the management of organizational conflict, as well as encouraging the use of collaborating strategy and accommodating strategy among staff as they contribute to improving the level of their organizational commitment