البلدية الذكية ضرورة لتقديم خدمة عمومية متميزة في زمن الرقمنة

Abstract EN

Most of the countries of the world were affected by the phenomenon of globalization, which posed a challenge before the Algerian public administration to the necessity of keeping pace with various developments, by adopting the e-management model in managing its local administration to achieve the conditions of success, clarity and accuracy in providing services and completing transactions, as it became a qualitative shift in the public service model, and the study focuses Current on key points related to the requirements of the success of the smart municipality project in Algeria to provide a distinct public service to the citizen while highlighting the prospects for its development, to achieve the goal of the study, which is mainly to highlight the role and importance of the municipality in the lives of individuals and achieve their well-being and improve n The importance of life, through the basic services that guarantee an adequate and integrated living framework in all its aspects, using our study with the descriptive analytical approach, and we have reached a conclusion that taking technical and legislative measures to shift towards electronic management by Algeria, has led to the conduct and activation of administrative work and the provision of services Better publicity in less time, and it will also contribute to eliminating the bureaucracy that impedes the fulfillment of citizens 'needs by public utilities, but the effort made remains insufficient and requires more generalization on other aspects not touched by digitization.