Orchestrating End-User Perspectives in the Software Release Process: An Integrated Release Management Framework
Joint Authors
Cleveland, Simon
Ellis, Timothy J.
Source
Advances in Human-Computer Interaction
Issue
Vol. 2014, Issue 2014 (31 Dec. 2014), pp.1-15, 15 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2014-11-16
Country of Publication
Egypt
No. of Pages
15
Main Subjects
Abstract EN
Software bugs discovered by end-users are inevitable consequences of a vendor’s lack of testing.
While they frequently result in costly system failures, one way to detect and prevent them is to engage the customer in acceptance testing during the release process.
Yet, there is a considerable lack of empirical studies examining release management from end-users’ perspective.
To address this gap, we propose and empirically test a release framework that positions the customer release manager in the center of the release process.
Using a participatory action research strategy, a twenty-seven-month study was conducted to evaluate and improve the effectiveness of the framework through seven major and 39 minor releases.
American Psychological Association (APA)
Cleveland, Simon& Ellis, Timothy J.. 2014. Orchestrating End-User Perspectives in the Software Release Process: An Integrated Release Management Framework. Advances in Human-Computer Interaction،Vol. 2014, no. 2014, pp.1-15.
https://search.emarefa.net/detail/BIM-1015366
Modern Language Association (MLA)
Cleveland, Simon& Ellis, Timothy J.. Orchestrating End-User Perspectives in the Software Release Process: An Integrated Release Management Framework. Advances in Human-Computer Interaction Vol. (2014), pp., pp.1-15.
https://search.emarefa.net/detail/BIM-1015366
American Medical Association (AMA)
Cleveland, Simon& Ellis, Timothy J.. Orchestrating End-User Perspectives in the Software Release Process: An Integrated Release Management Framework. Advances in Human-Computer Interaction. 2014. Vol. 2014, no. 2014, pp.1-15.
https://search.emarefa.net/detail/BIM-1015366
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1015366