خفة الحركة الاستراتيجية ودورها في تعزيز جودة الخدمة المدركة: دراسة استطلاعية في مركز التعليم المستمر-الجامعة المستنصرية

Abstract EN

Purpose of the study: the current research aims to define the role of strategic agility in its dimensions (strategic sensitivity, strategic response, and cooperative capabilities) as an independent variable in enhancing the quality of perceived service as a dependent variable, and the study has emerged from a realistic problem of training courses offered to beneficiaries in educational centers, through reviewing the questionnaire forms submitted to them after the end of the training sessions for the years (2017-2018) and (2018-2019), as well as polling lecturers and officials of the center for continuing education at al-Mustansiriya university.

Methodology / design: (60) questionnaires were distributed to lecturers and officials of the center for continuing education, as (55) forms were retrieved, (5) forms were not valid for analysis, and the forms were analyzed using two statistical analysis programs (SPSS.

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the value of the study: it is the importance of research variables as it is a relatively recent topic, in addition to applying these variables to the educational sector.

scientific results: the researchers reached a set of results, perhaps the most prominent of which is the existence of a moral impact of the variable strategic agility in the quality of perceived service, in addition to the researchers took a set of recommendations, the most important of which is the necessity of cooperation in the continuing education center at al-Mustansiriya university and benefit from the experiences of leading international and Arab centers in this the field to achieve quality of perceived service.