تقييم مبادرات المسؤولية الاجتماعية تجاه العاملين و المستفيدين على وفق المواصفة القياسية ISO 26000

Abstract EN

The research aims to shed light on the initiatives of the Al - Shaab Municipality Department in two of the seven axes of Corporate Social Responsibility (CSR).

Which were defined by its ISO 26000 standard, which is (employee practices) and (beneficiary issues).

Where it was observed that (Al-Shaab Municipality) one of the departments of (Baghdad Mayoralty) the subject of this research did not pay sufficient attention to these two axes, despite the great interest that the world's organizations attach to them and the other axes of other social responsibility.

The descriptive analytical method was used in the research as it fits with the researched case and the data was processed using the statistical tools represented by (weighted arithmetic mean, matching percentage, gap size).

The research found that the People's Municipality was careful to perform its duties and responsibilities towards its employees, as the percentage of matching towards them reached (69% ), which indicates a great interest of the municipality in its workers and its awareness of the importance of the human resource as an important resource from its resources.

As for the beneficiaries, the percentage of matching was (63% ), which indicates that there is good interest from the municipality with the beneficiaries and its care to provide them with the best services and facilitate the access of information to them and maintains the privacy of their data and is concerned with their complaints and works to deal with.