تكنولوجيا المعلومات و دورها في تحسين جودة الخدمات المصرفية للبنك الإسلامي : دراسة حالة بنك السلام الجزائري

Abstract EN

This research aims to identify the role of the technology of information in improving quality of the banking services, particularly at the level of the Islamic banks.

the impact of using this latter appears in the radical change of the banking transactions from its traditional shape which is based on the direct contact between bank and customer, to the electronic which based to reduce the costs of banking services through reliance on technological means to access to the largest slice of dealers.

The use of technology on the level of Islamic banks, especially banks under study, made from provide electronic services inevitable imposes itself in purpose to enhance their competitiveness.

AL Salam bank- Algeria has endeavoured to provide a range of e-services to its clients and that by providing the necessary information about the bank and its branches through its location, as well as allowing them to identify the various services provided by both conventional and electronic.

Increase the availability of data related to its activity and the level of its performance from deployment various necessary data in his annual reports.

What we have achieved is the ability of the bank to employ information's technology to allow the achievement of the quality of the banking service, ability to expand the segment of its dealers and improve its performance under changes in the banking environment.