توظيف اليقظة التكنولوجية في تعزيز جودة الخدمة المصرفية : دراسة استطلاعية لعينة من المصارف الحكومية و الخاصة في مدينة تكريت

Abstract EN

The study aimed mainly to identify the employing of technological vigilance in strengthen the quality of banking services in government and private research banks in the city of Tikrit.

To achieve the aim of the study, the researchers relied on the descriptive analytical approach to test the hypotheses.

The questionnaire was used to collect preliminary data on the random sample, where (100) forms were distributed to workers in banks, and the valid ones for analysis were (76) forms, any response rate (76% ), and (100)additional forms were distributed.

to customers of the research banks, and the valid ones were for analysis (76) forms, any response rate(76% ).

The data were statistically processed using the appropriate statistical methods for each hypothesis in order to reach the results.

The study reached many conclusions, most notably.

There is a positives significant of effect technological vigilance in general in the quality of banking service at the level of the banks researched in the city of Tikrit.